Responsabilități

We are looking for a Junior Local IT Support to join our team in the Bucharest office in a wonderful location.

IT tasks

  • Assists users in making more effective use of desk-top systems, products and services, investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation.
  • Ensures that documentation of supported components is available and accessible to all who need to use it.
  • Uses judgement to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily.
  • Proposes, discusses and evaluates potential solutions with the IT team and IT Manager and implements agreed field modifications or workarounds as directed.
  • In consultation with users/customers, demonstrates all features, plans requirements, installs (including field modification) and commissions desk-top systems, products and services and their upgrades.
  • Being responsible for the local procurement of the local IT equipments in line with the IT office strategy.
  • Managing the local area network, keeping the server room tidy.
  • Creating and maintaining the necessary documentation of the local network, equipments.
  • Assisting the Office Management with the mobile telephony questions.
  • Keeping the contact with the 3rdparty suppliers (Vodafone and other suppliers agreed with the office for toners orders, for example).
  • Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
  • Monitors progress of requests for support and ensures users and other interested parties are kept informed. Takes corrective action to avoid or minimise delays.
  • In conjunction with the IT team, is performing duties related to the office IT equipments, consumables and accessories (BlackBerries, laptops, printers, desktops and monitors, pen drives etc.).
  • In conjunction with the IT team, is performing duties related to office IT network cabling and telephony.

Office equipment

  • operates office equipment such as photocopier, fax machine, and printers;
  • coordinates the servicing of equipment;
  • operates fax mailbox;
  • changing toners for faxes, printers, copy machines and placing orders for new ones;
  • ensures maintenance of office equipment in proper repair.

Education / Qualification

  • High school qualifications
  • University or Master Student
  • ITIL Foundation certificate would be a plus

Practical experience
* Previous IT support experience
* Relevant technical qualifications

We offer you:

  • An international working environment where you feel at home and we appreciate the diversity of cultures
  • International exposure in a leading practice and multi-disciplinary teams of professionals
  • Ongoing career development through a variety of local and international trainings
  • An attractive and competitive remuneration package

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