Operator Support Limba Engleza
@SC ROEN CONNECTION SRL, în Str Ciurchi Nr 81-83 , et 3 , Iasi

Responsabilități

  • Operating into an online data dispatch system and allocating the bookings of the company
  • Maintaining a good communication with the clients/drivers during the shift
  • Confirming the booking details with drivers/clients of the company
  • Answering phones and inputting information into an online data dispatch system
  • Inputting journey details from E-mail bookings into an online data dispatch system
  • Operating the booking system effectively
  • Dealing with customers queries/drivers queries : by email, phone, live chat
  • Be able to handle the situation at all times and act accordingly

Calificări

  • Proficiency in English, both written and spoken
  • Good telephone manner with a clear voice
  • Typing ability with accuracy
  • Excellent customer service skills
  • Previous work experience in customer service is a plus
  • Ability to prioritize tasks and work well under pressure
  • Excellent time management
  • Ability to work under own initiative - MUST have an 'eye' for detail
  • Proficient in MS Office
  • Persuasive and confident individual who can adapt to different circumstances

Beneficii

  • a good salary package
  • an office job
  • a young team
  • bonuses on performance
  • relaxed working atmosphere where you can develop your English communication skills
  • the possibility of a fast growth within the company
  • training on the job
  • sponsored sports activities/ teambuilding activities

The program is of 5 days/week and includes 3 shifts: morning shift, afternoon shift and night shift . Your two days off might not be in weekend.

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vorbitor de engleza