ABOUT COMPANY

We are led by a vision to be the most trusted cybersecurity technology provider in the world, which means we constantly anticipate, innovate, and go the extra mile. Bitdefender delivers robust security you can rely on. With a global security delivery infrastructure protecting half a billion endpoints, visionary solutions, and a wealth of awards, we have been a trusted security provider since 2001.

Bitdefender works with government organizations, large enterprises, SMEs, and private individuals in over 150 countries. With 1,000 employees and a team of 500+ engineers and researchers, Bitdefend…

Technical Support Engineer
Paid internship at Bitdefender · Starts after academic term
Categories:
  • – QA & Technical Support
City:
  • room București

Joining the Bitdefender team means working for a new breed of company. We've created a transparent, friendly environment where people with energy, creativity, enthusiasm, and commitment work together to fulfil ambitious goals. We seek only the best talent and help our teammates reach their potential by fostering their development and professional success. We are proud of our company and of our superior security solutions – but we are equally proud of our team model. We work hard, we play hard, and we produce award-winning products trusted worldwide.

Responsibilities:

  • Offers Technical Support service for Bitdefender Consumer Products via email, phone, chat and remote sessions in order to ensure the Bitdefender business objectives;
  • Will be working mostly with Microsoft OS, but also on MAC, iOS and Android platform;
  • Handle Helpdesk tickets and work flow, providing timely updates to both clients and tickets on a routine basis;
  • Approaches and solves requests arrived via the dedicated support channels;
  • Shares technical information about the products with the other teams involved;
  • Acquires complete information in order to escalate complex issues to the upper tiers;
  • Build, assimilate, implement, audit and improve working procedures;
  • You will be working also on extended weekends in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week.

Requirements:

  • Advanced Windows troubleshooting skills;
  • MAC OS and Android concept knowledge;
  • Networking communication protocols knowledge would help;
  • Basic Linux knowledge is a plus;
  • Previous exposure to Antivirus and Malware functionality would be a huge plus;
  • Customer oriented attitude;
  • Communication & sharing information;
  • Results and problem solving oriented;
  • Initiative and pro activity;
  • Proficiency in English. German or French is a plus;