About this opportunity
We are now looking for a MS Automated Operations Engineer professional. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do?
- Performing continuous service, status and performance monitoring to proactively detect possible failures and act upon them to ensure 1st level restauration and recovery
- Daily preventive checks on the Business Support systems.
- Daily reports
- Monitoring and primary analysis of daily/monthly flows, processes, and alarms.
- Check availability of the applications. Act upon when issues occur in a timely manner.
- Analyze and solve standard problems and events in the area of work area based on the existing procedures and in case the procedures are missing or are incomplete notify the proper BackOffice
- Incidents lifecycle
- Ticket handling
You will bring:
- Technical degree (IT, Telecom)
- Unix/Linux OS basic command line experience entry level
- Shell (sh) scripting experience or other scripting languages - entry level
- SQL basic commands
- Manage instructions & procedures
- Applying expertise & technology
- Work experience with similar Business Support systems is a plus
- Fluent English (spoken and written)
- Italian speaker (Nice to have/ willing to learn)
- Other competences: communication skills, attention to details, problem solving attitude, ability to work in a dynamic environment
Benefits
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres. Here are some of our benefits:
- 25 + vacation days and additional 2 days off per year for personal time;
- Flexy time and hybrid ways of working, with additional support for home office from the company;
- Medical subscription for you and your close family;
- Life and accidents insurance coverage;
- Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);
- Short and long term variable pay plans available company wide;
- Other programs:
- rewards and recognition program to appreciate and be inspired by others;
- refer a friend and choose to work with those close to you;
- internal communities of CSR Volunteers and sports teams;
- Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Contract type: Undetermined Full time opportunity
