Ready to join the future of innovation at NXP?
NXP Semiconductors enables secure connections and infrastructure for a smarter world, advancing solutions that make lives easier, better and safer. As the world leader in secure connectivity solutions for embedded applications, we are driving innovation in the secure connected vehicle, end-to-end security & privacy and smart connected solutions markets. Built on more than 60 years of combined experience and expertise, the company has 45,000 employees in more than 35 countries.
You will closely work with a highly experienced, international, cross functional team of engineers. As part of the HotSpot Team we are striving to solve as quickly as possible end-user issues within the R&D IT.
We are driven by NXP core values: raising the bar, engaging curiosity, taking initiative, working together, and developing deep core competence. You should expect to learn and grow deep competence and knowledge within this team.
RESPONSIBILITY IN ONE OF THE FOLLOWING AREA: * * Correctly evaluating the end-user questions and identifying a ticket resolution when possible. * Routing tickets to resolver groups if necessary. * A clear sense of urgency * Ability to cope with users belonging to large environments and groups * Follow-up incidents
Must have skills: * Currently studying a technical field such as IT or any Computer Science related. * Knowledge in working with ticketing systems, understanding tickets and priority * Microsoft Teams and SharePoint collaboration tool use. * Good in oral and written communication in English; * Attentive to details, self-motivated and able to be a team player while working independently.
Any of the following are pluses: * Knowledge with Service Now or Jira. * Knowledge in ITIL or ticket handling. * Microsoft Office suite (Outlook/Word/Excel/PowerPoint). * Any troubleshooting ability (workstation or network). * Understanding security and user data policies. * Documentation and technical writing skills.