About us

At VertiStudio, we value teamwork, innovation, and customer-centricity. Our core values are putting integrity first, taking full ownership of our actions, decisions, and outcomes, being humble, staying curious, and excellence (good enough isn’t good enough). These values shape how we work together.

We aim to help small businesses thrive with lasting digital products and outstanding support.

We seek a dedicated and empathetic Customer Support Engineer to join our team.

Responsibilities

• Familiarize yourself with the internal processes and collaborate with other team members to improve processes and enhance the customer experience.
• Respond promptly to customer inquiries and provide accurate information about our products and policies to customers.
• Troubleshoot technical issues and provide step-by-step instructions to resolve problems.
• Escalate complex issues to appropriate departments for further assistance and resolution by opening issues on GitHub.
• Stay updated on product features, releases, and promotions to assist customers effectively.
• Maintain a positive and professional attitude while handling challenging situations.

Requirements

Education:

Pursuing a bachelor’s degree in Computer Science.

Soft skills:

• Communication skills - excellent communication skills in English, both written and verbal.
• Problem-solving skills - ability to troubleshoot complex issues, analytical thinking, curiosity to dive into the problems.
• Interpersonal skills - be emphatic both with the customers and with the whole team; be user-centric and a great team player.
• Remember to see feedback as an opportunity to improve your work.

Technical skills:

• Fundamental understanding of WordPress - navigate through the dashboard and install themes/plugins; any previous project is considered an advantage
• Basic HTML and CSS knowledge; JavaScript (jQuery), PHP
• Basic troubleshooting skills
• Familiarity with GitHub is considered an advantage

What do we offer:

If you’re wondering what’s in it for you, joining us means becoming part of a diverse team of over 25 awesome individuals across 3 continents, and you'll have the opportunity to meet new people and learn more about their culture and traditions.

What’s the process like?

Shortly after applying, we’ll get in touch with you to solve a test. This practical exercise will better reveal what’s the internship about. Based on the test results, we might come back with an interview invitation. In either case, everyone solving the test will receive an answer from us.